AI and automation built around how you work
8MB Tech builds automation and AI around the way your business already works. Name one job you want off your team's desk and start there.
What can AI and automation do?
| Capability | An example job | What you provide |
|---|---|---|
| Process automation | Moving the same details between two systems | The steps as they happen today, and who owns them |
| Document processing | Reading routine documents and pulling out the details | A few real examples, including awkward ones |
| Email management | Sorting incoming email and routing it to the right person | The rules you follow today and who should receive what |
| Data entry and validation | Checking that entered data is complete and consistent | The rules for what counts as valid |
| Chatbots | Answering common questions and collecting details | Your common questions and answers, and who takes over |
Is this job worth automating?
Ask four questions.
- How often does it happen?
- How long does it take each time?
- How many mistakes happen when it is done by hand?
- Are there clear rules for doing it?
A job that happens often, follows clear rules, takes real time and causes errors is a good first choice. A job that happens once a quarter, or needs judgement every time, is a poor one.
What is the difference between automation and AI?
| Item | Automation | AI |
|---|---|---|
| How it works | Follows fixed rules you set: when X happens, do Y | Reads and writes language, or spots patterns |
| Good for | Steps that are the same every time | Messages and documents that do not follow a fixed format |
| Risk | Breaks when the rules change | Can give a wrong or unsuitable answer, so a person should check anything important |
How does a human-approved AI draft work?
-
A customer message arrives.
-
An AI writes a suggested reply.
-
A person reads it and approves or edits it.
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Only then is the reply sent.
What should I prepare before automating a process?
- Write down the steps as they happen today, who does each one, and which tools are involved.
- Collect a few real examples, including awkward ones.
- Name one person who owns the process and can approve changes.
What affects the cost?
- The number of steps.
- The number of systems involved.
- How messy the input is.
- How much testing is needed.
- Whether you need ongoing support afterwards.
The price depends on the scope. Email us with your requirements for a quote.
What should I decide before using AI with customer data?
Frequently asked questions
What does 8MB's AI and automation service cover?
8MB Tech builds intelligent automation and AI chatbots. Automation covers process automation, document processing, email management, and data entry and validation. Chatbots handle conversations with customers or staff.
How do I start with AI and automation?
Book a call and tell us where your business loses time or money.
Which tasks are worth automating?
Tasks that happen often, follow clear rules, take real time and cause errors when done by hand. Typing the same details into two systems, sorting incoming messages and preparing routine documents are common examples. A task that happens once a quarter, or needs judgement every time, is a poor first choice.
What is the difference between automation and AI?
Automation follows fixed rules you set: when X happens, do Y. AI can read and write language or spot patterns, so it can handle messages and documents that do not follow a fixed format. Many useful systems combine both, with a person checking anything important.
What does a human-approved AI draft mean?
An AI writes a suggested reply, and a person reads and approves or edits it before it is sent. The customer only receives what a person has approved. This limits the risk of a wrong or unsuitable answer.
More questions (5)
What is a chatbot good for, and what is it not good for?
A chatbot is good at answering common questions, collecting details and routing a customer to the right person. It is not good at unusual cases, emotional situations or decisions that carry risk. Plan for a way for the customer to reach a person.
What should I prepare before automating a process?
Write down the steps as they happen today, who does each one, and which tools are involved. Collect a few real examples, including awkward ones. Name one person who owns the process and can approve changes.
What affects the cost of an AI or automation project?
The number of steps, the number of systems involved, how messy the input is, how much testing is needed, and whether you need ongoing support afterwards. A simple single-purpose flow costs differently from one that connects several systems.
What should I decide before using AI with customer data?
If an automation touches customer names, phone numbers or messages, that is personal data. In Nigeria, the Nigeria Data Protection Act 2023 applies, and the regulator is the Nigeria Data Protection Commission. Decide what data the system needs, who can see it and where it is stored, and ask any supplier to put the answers in writing.
How much does AI and automation cost?
The price depends on the scope. Email us at hello@8mbtech.com with your requirements for a quote.
Tell us what you need
Tell us one job you want off your team's desk.
Or call +234 707 622 7724 or email hello@8mbtech.com.
Suite B6, 3 Military Street, Lagos Island, Lagos 101231, Nigeria